Troubleshooting

WiFi

• Update Failed
• Error Authenticating (Incorrect Password)
• My Frame Can't Connect to My WiFi
• WiFi: "No Internet" or "Unknown" Connection Status
• WiFi Requirements
• My WiFi Is Not Showing Up on the Frame

Booting and Crashing

• Waiting For License Key
• Frame Won't Turn On
• Error 1002
• "Unfortunately, Frameo has stopped"

Frameo Smartphone App

• Can't Download Frameo App to My Smartphone
• Photo Stuck in Ongoing Deliveries
• Friend Code Not Working
• "Oops... The photo cannot be delivered right now, since all recipients are offline"

Import, Export and Backup

• Can't Make a Backup
• Can't Export Photos to SD Card
• Can't Import Photos From SD Card

Screen

• Screen Flickers
• Touch Screen Not Working Properly