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  1. Frameo
  2. Troubleshooting

Troubleshooting

Quick guides to solve problems on your own!

WiFi

  • Update Failed
  • "Error Authenticating"
  • My Frame Can't Connect to My WiFi
  • WiFi: "No Internet" or "Unknown" Connection Status
  • WiFi Requirements
  • My WiFi Is Not Showing Up on the Frame

Booting and Crashing

  • Error 1002
  • "Unfortunately, Frameo has stopped"
  • Frame Stuck on Startup

Frameo Smartphone App

  • Can't Download Frameo App to My Smartphone
  • Photo Stuck in Ongoing Deliveries
  • Friend Code Not Working
  • "Oops... The photo cannot be delivered right now, since all recipients are offline"

Import, Export and Backup

  • Can't Make a Backup
  • Can't Export Photos to SD Card
  • Can't Import Photos From SD Card

Screen

  • Screen Flickers
  • Touch Screen Not Working Properly
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