If your frame is waiting for license key, it means that there is a critical problem with the frame, which could stem from a production error or from a hardware fault (e.g. due to a power surge/outage).
We strongly recommend that you contact the seller. The seller knows exactly what options you have with regards to returns, replacements and repairs. They will be able to inform you about the warranty as well.
Frameo is not in possession of any of this information. We have no way to look up the seller either.
We only develop software, and we are not able to return, replace or repair frames, unfortunately.