If your frame does not work, fails to boot, seems to load Frameo forever, has a black screen or in any other way seems to have a problem turning on, please have a look at the following suggestions.
If possible, please turn off the frame and then unplug the power cord in both ends for at least 5 minutes before plugging it back in.
Try Another Power Outlet
Please try to plug the frame into a different power outlet to eliminate the outlet as the potential culprit.
Try Another Power Cord
If you own a similar or identical power cord (e.g. from another Frameo device), please try to use that with the frame to see if the cord could be the culprit.
Did None of the Suggestions Help?
If none the steps above help, we strongly recommend that you contact the store where the frame was purchased. As opposed to us here at Frameo, the store will know exactly what options you have when it comes to repairs, replacements and returns.
Frameo is unable to repair and replace frames, and we do not make nor sell frames either, unfortunately. We only develop software.