Sometimes frames have trouble updating the Frameo software. This is usually caused by Wi-Fi connection or configuration problems. Here are a few troubleshooting steps to resolve the issue on your own.
Make Sure That the Frame Is Online
Please double-check that the frame is online and connected to the Frameo servers. Here is a guide on how to check this: Is My Frame Online?
Reboot the Frame
Please turn off the frame, and wait for 5 minutes before turning it back on.
Then try to update the frame again (Settings -> About -> Check for update).
Test With a Hotspot
If rebooting the frame doesn't help, please try to connect your frame to a smartphone hotspot and try to update the frame again.
Here is a guide for connecting your frame to a smartphone hotspot: How to Connect the Frame to a Smartphone Hotspot.
If you have any questions, encounter any problems, or discover a bug, please do not hesitate to get in touch with us! You can submit a ticket here, and we'll get back to you as soon as possible.