If a frame has been unplugged while running, or if there has been a power outage or power surge, problems can occur with the display of the frame. It can show as flickering on the screen, as lines going across the screen or it can freeze the display entirely.
Reboot and Unplug the Frame
Try to power off the frame from the menu of the screen if possible.
Then unplug the power cord for the frame in both ends (from both the frame and from the outlet) for 5 minutes before plugging it back in again.
Try Another Power Adapter
The problem can also be related to the power adapter of the frame.
If you have another identical power adapter lying around, you can test if the screen stops flickering using this instead of the original.
If none of the above seem to solve the problem, please get in touch with our support team.
Please include the name of the brand who made your frame as well as its serial number. This information will usually be written on the back of the frame, on the box or in the order confirmation.
If you have any questions, encounter any problems, or discover a bug, please do not hesitate to get in touch with us! You can submit a ticket here, and we'll get back to you as soon as possible.